Utilities (Water & Sewer) FAQ
- My facility already has water and sewer. How do I set up and make an application for a Utility Services account?
- I am developing a property and want to connect to the Municipal water and/or sewer main lines. How do I set up a Utility Services account?
- I will be renting my facility out; can the Utility Services account be in my renter's name?
- Where can I get bulk water, and how do I set up a bulk water sales account?
- How much does the County charge for water and sewer servicing? What are my payment options?
- What do I do, and what does it mean, when I receive a coloured tag on my door?
- I go away every winter; am I able to put my account on "Snowbird" status?
- Where do we get our water from?
- What happens to the wastewater discharged from my facility?
My facility already has water and sewer. How do I set up and make an application for a Utility Services account?
As long as you are the owner of the property you can register for utility services. You can do so by the following:
- Give us at least five business day notice prior to moving in.
- Print off an application for a Water & Wastewater Utility Services account (If the wastewater discharge from the facility is going to be of an industrial or commercial-industrial nature, the applicant must also complete an application for Source Control).
- Drop off the application at the Public Works and Engineering office during regular office hours Monday – Friday 8:30 a.m. – 4:30 p.m.
I am developing a property; how do set up a Utility Services account and connect to the Municipal Water and Sewer service main lines?
Complete the application for a Water & Wastewater Utility Services account. If the wastewater discharge from the facility is of an Industrial or Commercial-Industrial nature, the applicant must also complete the application for Source Control and submit all forms to the Public Works and Engineering department in person during regular office hours Monday – Friday 8:30 a.m. – 4:30 p.m.
I will be renting my facility; can the utility account be in my tenant's name?
No. The account has to remain under the property owner's name, as stated in Utility Bylaw 2-11 . The owner is responsible for utility bills and non-payment of the utility bills will result in transfer of outstanding balances to their tax account, pursuant to County bylaws. Utility bill notices and other correspondence relating to this utility account will be sent to the address noted on the application and a copy will not be issued to the property owner's tax roll mailing address.
Where can I get bulk water and how do I set up a bulk water sales account?
Bulk water is available at both the Nisku Industrial Park site (1402-7 St., Nisku) and at the New Sarepta Water Reservoir. Both sites take coins, but you can also set up a PIN account by filling out an application for a bulk water sales account and submitting it to the County office.
- Please give at least five business days notice prior to needing service
- Print off an application for a bulk water sales account and submit it during regular office hours Monday – Friday 8:30 a.m. – 4:30 p.m.
- Email the application to firstname.lastname@example.org
- Call our Finance department for more details at 780-955-3555
How much does the County charge for water and sewer and bulk water servicing? What are my payment options?
Please see the current Fees and Charges Schedule . You can make payments in the following ways:
- Online or through telephone banking
- In person at the County office or drop box
- By mail to: Leduc County 101, 1101 5 Street, Nisku, Alberta T9E 2X3
- For more information on payment options, contact the Finance department at 780-955-3555
GREEN TAG - If you receive a green tag on your door from the Utility Services department, this means our meter reader was not able to gain access to your outdoor touch pad to read your water meter. This means you need to call in your water meter read. Reasons why the meter reader could not gain access could be any of the following:
- A dog in your yard
- An object blocking your outdoor touch pad
- A frozen gate
- Too much snow to walk through
- A locked gate
RED & BLACK TAG - If you receive a red and black tag on your door from Utility Services, there will be an interruption to water service which may be because of water breaks or infrastructure repairs.
GREEN & BLACK TAG – If you receive a green and black tag on your door from Utility Services, water service has been returned to normal. Instructions are provided on the tag for flushing your water service lines.
BLUE TAG - If you receive a blue tag on your door from Utility Services, we need to gain access to your facility to carry out repairs to the water meter. Failure to contact the Utility Services department may result in having your water disconnected.
ORANGE TAG – If you receive an orange tag on your door from Utility Services, your water will be disconnected on the date indicated on the tag.
For more information or if you have any questions relating to any of the colored tags, please visit the Leduc County web site at www.leduc-county.com or call the Utilities department at 780-979-6185.
I go away every winter, am I able to put my account on "Snowbird" status?
Unfortunately not, although there are a few options to consider. Before you leave, we reccomend turning off the water inside your home at the main valve. This will prevent water from flowing through your meter. Another option would be to have your water turned off at the curb, which will cost you $30 and must be requested in writing. Keep in mind that when you return and you want your water turned back on, it will cost you another $30 to reconnect.
Where does the County get their water from?
Leduc County purchases water from the Capital Region Southwest Water Services Commission.