February 11 is 211 day

February 11th is 211 Day across North America. The annual day is an opportunity to raise awareness of the multi-lingual service in the community. When non-emergency calls come into 911 they tie up the emergency lines, making it harder for people who have a real emergency to get through. 211 is a free information and referral service, including phone, chat and online search, for Albertan’s needing non-emergency help, such as mental health support, financial services, resources for seniors and more.

About 211 Alberta
211 is a free and confidential service that helps Albertans access a network of social services quickly and easily, 24 hours a day, 7 days a week, in over 170 languages. 211 was launched in Edmonton in 2004 and in Calgary in 2005. United Way has been instrumental in bringing 211 to cities in Alberta, and is now playing a leading role, along with many community partners, to initiate and implement a province-wide service so more people can benefit from the 24 hour support. Daily online chat was added in 2016 to increase the ways that Albertans can access our service by visiting www.ab.211.ca.