Citizen Satisfaction Survey
ABOUT THE PROJECT
As a Leduc County citizen, your priorities and feedback on the municipal services we provide are important.
We've partnered with Leger to conduct our first-ever Citizen Satisfaction Survey. This survey is an opportunity for residential citizens – including property owners and renters – to provide input on the services and programs they receive, and share what they think the county should prioritize.
The input you share helps administration and council identify areas of success and gaps with our programming and services. It also helps us deliver the services you need and want, while providing good value for your taxes.
WE NEED YOUR INPUT
Our Citizen Satisfaction Survey is open to residential property owners and renters in Leduc County. This anonymous online survey takes 10-to-15 minutes to complete.
The survey is open until March 31, 2021. In order to take the Citizen Satisfaction Survey, you must have your unique survey code.
By March 5, each residential property owner should receive a letter from Leduc County with a unique survey code and instructions for taking the Citizen Satisfaction Survey. If you didn't receive a survey code, misplaced your survey code or are a renter, submit a survey code request form, call 780-979-2391 or email us to request your code.
If you’d prefer to have a paper copy of the survey mailed to you, call 780-979-2391 or email us. A paper copy of the survey with a pre-paid return envelope will be mailed to you; it must be mailed back to Leduc County by March 31.
Please click on the drop down below that best represents you for specific instructions for taking the survey.
| I own property in Leduc County and live there |
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If you own the property you live at in Leduc County, please assign one person from your household to complete the survey. |
| I own a property in Leduc County, but don't live there |
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If you own a property in Leduc County, but you don't live there, please assign one property owner – if there are multiple owners for that property – to complete the survey. I have my survey code and am ready to take the survey. If you have a renter living at the property, please let them know that this survey is open to them as well. They can submit a survey code request form, call 780-979-2391 during regular business hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.) or email us to get a unique code. |
| I rent a property in Leduc County |
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If you are a renter in Leduc County, submit a survey code request form, call 780-979-2391 during regular business hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.) or email us to get a unique survey code. You will need to provide your name and address to get this code. Once you have your survey code, please assign one person from your household to complete the survey. |
Timeline
- Survey open
Until March 31- Survey results shared
May 11
Contact
Megan Candie
Communications Coordinator
780-979-2391
Once you have your unique survey code, take the Citizen Satisfaction Survey. The survey is open until March 31.
If you didn't get your survey code, misplaced your survey code or are a renter, submit this form to request your survey code. You can also call 780-979-2391 or email us.
FREQUENTLY ASKED QUESTIONS
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Where do I go to take the survey? |
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Once you have your unique survey code, click here to take the survey. |
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How long will the survey take? |
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The online survey will take 10-to-15 minutes to complete. |
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Are the results of the survey anonymous? |
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Yes! This survey is anonymous and any personal information you choose to share while taking the survey will be removed when we share results later this spring. We will not associate your input with the survey code you were assigned. We assigned unique survey codes to each property only so we can ensure we collect data in a way that is representative of the entire Leduc County population. |
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I didn’t get a letter in the mail. What do I do? |
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If, by March 5, you haven’t received a letter in the mail from Leduc County regarding the Citizen Satisfaction Survey, submit a survey code request form, call 780-979-2391 or email us to request your survey code. |
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I got my letter, but can’t find my survey code. Where can I find it? |
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Your survey code is the eight-character code (comprised of numbers and letters) indicated in the fourth paragraph of your letter. |
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There are multiple people in my household. Do we each get to take the survey? |
| No. The survey code assigned to each residential property can only be used once; please ensure only one member of your household is completing the survey on behalf of your household. |
| I received multiple letters. Was that a mistake? |
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We mailed a letter with a unique survey code for each residential property. If you own multiple residential properties, you may have received multiple letters with unique survey codes. You are able to take the survey once per survey code. If you received a survey code in error, please call 780-979-2391 or email us. |
| I can't or don't want to take the survey online. Is there another way I can take it? |
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Yes! If you’d prefer to have a paper copy of the survey mailed to you, call 780-979-2391 or email us. A paper copy of the survey with a pre-paid return envelope will be mailed to you and must be mailed back to Leduc County by March 31. |
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I am a renter, not a property owner. Can I still take the survey? |
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Yes! If you are a renter in Leduc County, submit a survey code request form, call 780-979-2391 during regular business hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.) or email us to get a survey code. You will need to provide your name and address to get this code. Once you have your survey code, please assign one person from your household to complete the survey. |
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I am a property owner, but don’t live in Leduc County. Can I still take the survey? |
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Yes! If you own a property in Leduc County, but you don't live there, please assign one property owner – if there are multiple owners for that property – to complete the survey. If you have a renter living at the property, please let them know that this survey is open to them as well. They can submit a survey code request form, call 780-979-2391 during regular business hours (Monday to Friday from 8:30 a.m. to 4:30 p.m.) or email us to get a survey code. You will need to provide your name and address to get this code. |
NEXT STEPS
We will share the results of the Citizen Satisfaction Survey on this webpage on May 11.
You are encouraged to subscribe to page updates by clicking the below “Subscribe to page updates” button to receive updates to your email inbox.