COVID-19 social services supports
In response to the COVID-19 pandemic, our FCSS office is closed to visitors; however, support is still available to residents.
You are encouraged to call our office at 780-979-2385 during regular business hours, from Monday to Friday from 8:30 a.m. to noon and 1 to 4:30 p.m. We are here to answer your calls and questions, and direct you to resources. We are also here to listen to you during this difficult time.
Mental health supports
It’s important to take care of your mental health. If you or someone you know is having a hard time or needs extra support, the following supports are available online:
- Mental health and coping with COVID-19 (CDC)
- Talking to children about COVID-19 (CDC)
- Help in tough times (AHS)
There are a number of hotlines you can call to access other supports. Note: some of these numbers are experiencing large call volumes, and it may take longer than usual for your call to be put through.
| 211 |
| 211
phone: 211 Find programs and services in your community 24/7. Call, text or chat. |
| Health Link 811 |
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phone: 811 Do you have a health concern for yourself or a child? Call Health Link by dialing 811 for quick and easy advice from a registered nurse 24/7. They will ask questions, assess symptoms and determine the best care for you. |
| Access 24/7 |
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phone: 780-424-2424 This centralized and integrated intake location offers one door of entry for mental health support to all residents of Edmonton, the surrounding communities and even beyond. The AMH Access 24/7 also provides telephone support, in-person assessment, crisis outreach and patient stabilization at any time of day or night. |
| Distress line: Edmonton region |
| Distress line: Edmonton region
phone: 780-482-4357 (HELP) If you or someone you know is in crisis, you can call the Distress Line at any hour of the day to talk through it. |
| Distress line: Rural |
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phone: 1-800-232-7288 If you or someone you know is in crisis, you can call the Distress Line at any hour of the day to talk through it. |
| Mental Health Help Line |
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phone: 780-735-3633 or 1-877-303-2642 Provides confidential, anonymous service, crisis intervention, information about mental health programs and services, and referrals to other agencies if needed. |
| Seniors' Abuse Helpline |
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phone: 780-454-8888 Senior abuse can happen anywhere and it often goes unannounced. The Seniors’ Abuse Helplines is always open and listeners are highly trained. If you are a senior experiencing abuse or suspect a senior you know is being abused, please don’t hesitate to call the Seniors’ Abuse Helpline. The helpline is available 24 hours a day for support, referrals, and crisis intervention. |
Stay up-to-date
For the most up-to-date information on COVID-19, visit:
Alberta Health Services Government of Alberta Government of Canada Leduc County