Leduc County

Water and sewer

Leduc County's Public Works and Engineering department is responsible for water distribution systems, wastewater collection and treatment systems. It operates two bulk water outlets, one each in the Nisku Business Park (1402 7 St.) and hamlet of New Sarepta (4991 Centre Avenue), and one portable water outlet, currently located on the east side of Nisku Spine Road at 37 Avenue in Nisku.

Leduc County purchases water from the Capital Region Southwest Water Services Commission and discharges its wastewater into the Alberta Capital Region Wastewater Commission system.

Note: The Northeast Pigeon Lake Regional Sewer Services Commission (NEPL) is operated by the County of Wetaskiwin. Leduc County residents who have wastewater hauled to the Mulhurst Bay Lagoon will no longer be invoiced by Leduc County; haulers will be billed directly by the County of Wetaskiwin for each load of wastewater.

Public notice: temporary fluoride interruption to water services

The CRSWSC receives its water from EPCOR’s E.L. Smith Water Treatment Plant in Edmonton. EPCOR is upgrading the water treatment plant to improve capacity. To accommodate construction at the plant, EPCOR will temporarily stop adding fluoride to water from the plant. This means that water provided to the CRSWSC utility customers won’t contain fluoride during EPCOR’s construction. The interruption will last for approximately seven months, beginning September 3, 2019.

What should I do?
Alberta Health Services (AHS) has recommended using a fluoridated toothpaste and scheduling a regular dental checkup during the temporary interruption. AHS always recommends eating healthy foods that are low in sugar to help fight against cavities and other dental health issues.

Is water without fluoride safe to drink?
During this temporary interruption the water is perfectly safe to drink. There will be no change in taste or colour, the only difference will be the absence of fluoride providing additional dental health benefits.

I’d like more information on fluoride 
If you have questions or want more information on the health benefits of fluoride, please contact Alberta Health Services' Health Link 24/7 by dialing 811 or visit MyHealth.Alberta.ca.

Additional information on the fluoride interruption.

Bulk water outlet sales account

Customers must submit a bulk water sales account application in order to obtain a PIN number to access Leduc County's bulk water outlets.

The Nisku Bulk Water Outlet and New Sarepta Bulk Water Outlet both accept payment via PIN accounts and credit card payment. The portable water outlet accepts payment via PIN online; no credit cards are accepted.

Water and sewer fees are calculated based on the consumption of water, with the rates detailed in Leduc County's Fees and Charges bylaw.

View/download the application form to receive utility invoices via email

For more information on bulk water, please call 780-955-6407.

Utility services account

Residential

Property owners must submit a utility services account application to Leduc County at least five business days prior to the move-in date in order to set up a utility services account.

Note: As per Bylaw 35-18 and Bylaw 31-14, the utility account must remain under the property owner's name, even if the property is rented. The owner is responsible for utility bills; non-payment of the utility bills will result in transfer of outstanding balances to the property owner's tax account. Utility bill notices and other correspondence relating to the utility account is sent to the address on the application; no copy is issued to the property owner's tax roll mailing address, unless that address appears on the application.

Leduc County is unable to put a utility account on hold for any period of time. If a property owner will be away from home for an extended period of time, they are encouraged to shut off the water inside the home at the main valve to prevent water from flowing through the metre. If requested in writing, water can be turned off at the curb for a fee, with an additional fee to be charged to reconnect.

Commercial/industrial

Commercial/industrial property owners must also submit a source control discharge application if wastewater discharge from the facility is of an industrial or commercial-industrial nature.

Note: If the applicant is developing a property and needs to set up a utility services account and connect to the main municipal water and sewer lines, the developer must follow the above steps and submit the forms in-person to the Leduc County Planning and Development department during regular business hours.

Connecting to municipal water/sewer

municipal water/sewer servicing and inspection permit is required to connect to municipal water, sewer and/or storm utility services.

In January 2019, upgrades were made to Leduc County's sewer transfer station to meet Alberta Capital Region Wastewater Commission upgrade requirements and improve accessibility for users.

Along with these improvements are changes to the accessibility of the transfer station. Users can continue to use their access ID number and PIN, or they can obtain an access card from Leduc County’s Finance department. The card will provide access at the gate when the user is within seven feet of the terminal. The card can also be used at the receiving station at the terminal, which requires the user to be within two inches of the card reader. Using the card eliminates the need to enter an access number and PIN, but the generator code and the manifest will still need to be entered after the card has been read.

Read more about the changes to the sewer transfer station.

Apply for a sewer transfer station card

Invoicing and payment

Water and sewer fees are calculated based on the consumption of water, with the rates detailed in Leduc County's Fees and Charges bylaw. Property owners are encouraged to conduct periodic reviews of water lines and appliances to ensure they are functioning appropriately and not consuming excess water.

Utility services are invoiced on a bi-monthly basis. The penalty rate for late payment of utilities is 2.6 per cent bi-monthly and is applied to any amount outstanding 30 days after the invoice date.

Utility invoices are automatically sent via mail. Customers are encouraged to sign up for electronic invoices and, in addition, will gain access to a digital archive of past invoices. Click here to access the form to receive utility invoices via email

Leduc County accepts payment in-person with cash, cheque (payable to Leduc County) or debit at Leduc County Centre during regular business hours; credit cards are not accepted. After-hours payments can be deposited in the envelope depository at the north entrance of Leduc County Centre. Cheques can also be mailed to Leduc County.

Online payments can be set up through online banking, with "Leduc County Utilities" selected as the payee. You will need to enter your utility account number (do not enter the decimal). If your bank requires more digits than your account number, enter zeros at the beginning on your account number.

For more information regarding utilities, please call 780-955-6408.

Utility rates

In 2016/2017, it became evident that Leduc County’s utility rate structure would not be able to meet future financial demands, and a new rate structure would be needed to ensure the long-term viability of the system and its infrastructure.

In 2018, Leduc County conducted a rate review for county-owned water and wastewater utilities. After a series of six council workshops, which went over several utility rate structures, it was decided the county would move to a single financial utility for water and a single financial utility for wastewater.

The new rate structure is based on both fixed and variable costs. The fixed operating costs will be funded by a monthly service charge. The variable costs will be based on consumption.

The uniform rate increases are in place to fund variable operating costs and to protect water and wastewater infrastructure by collecting reserves for rate stabilization, capital replacement and emergency repairs.

Water and wastewater rates: effective January 1, 2019

The 2019 uniform water rate is $1.93/m3. The 2019 uniform wastewater rate is $1.39/m3.

The new rate structure will be reflected on your utility invoice. You will now have a fixed monthly charge in addition to the consumption-based rate. The fixed charge will be based on your water meter size. An average residential water meter size is 5/8”.

The monthly fixed rates are based on meter size, highlighted in the tables below:

Customer charge, water:

Water meter size Fixed monthly charge Uniform rate
5/8" $32.27 $1.93/m3
3/4" $48.41 $1.93/m3
1" $80.68 $1.93/m3
1 1/2" $161.36 $1.93/m3
2" $258.17 $1.93/m3
3" $516.34 $1.93/m3
4" $806.78 $1.93/m3
6" $1,613.56 $1.93/m3

Customer charge, wastewater:

Water meter size Monthly fixed charge Uniform rate
5/8" $18.30 $1.39/m3
3/4" $27.46 $1.39/m3
1" $45.76 $1.39/m3
1 1/2" $91.52 $1.39/m3
2" $146.43 $1.39/m3
3" $292.86 $1.39/m3
4" $457.59 $1.39/m3
6" $915.18 $1.39/m3

Examples:

New Sarepta:
How much water and wastewater does an average family in New Sarepta use on a monthly basis? (based on a 5/8” water meter, 12m3 of water and 12m3 of wastewater)

Water = $55.43
Wastewater =$34.98

Total = $90.41 per month

Vistas:
How much water and wastewater does an average residential family in Nisku use on a monthly basis? (based on a 5/8” water meter, 20m3 of water and 20m3 of wastewater)

Water = $70.87
Wastewater = $46.10

Total = $116.97 per month

Frequently asked questions:

Utility rate FAQs

Utility bill FAQs

Water restrictions

Leduc County, along with other municipalities in the region, receives water from the Capital Region Southwest Water Services Commission (CRSWSC), which purchases water directly from EPCOR.

Water restrictions can be implemented for a variety of reasons, including increased demand for water, a break in the transmission line, or other reasons as determined by the commission. Restrictions are most often experienced between May and August, to ensure sufficient water remains in local reservoirs for residents’ essential use and firefighting demands.

The most common reason for restricting water use is when extended periods of hot, dry weather result in increased water demand; in these instances, Leduc County may implement internal water conservation measures – including suspending water main and sewer flushing, street sweeping, irrigation and firefighter training (where excess water would be used) – in an attempt to return water levels to normal.

Depending on the water levels, voluntary restrictions or mandatory enforced bans may be imposed on members of the public. This means residential and industrial citizens must limit/cease non-essential water use, or any water use that is not required for the protection of public health, safety and welfare. Examples of non-essential water use include, but aren't limited to, the following activities:

  • watering lawns
  • washing vehicles or machinery
  • filling pools or hot tubs
  • running partial loads of dishes or laundry
  • irrigation

Although water restrictions may be experienced in the warmer months, residents are encouraged to adopt water conservation measures year round.

Water demand levels

Measure A

Leduc County implements a ban on water use for non-essential municipal operations

Measure B

  • Leduc County implements a ban on water use for non-essential municipal operations
  • Public is asked to voluntary restrict non-essential water use

Measure C

  • Leduc County implements a ban on water use for non-essential municipal operations
  • Public faces a mandatory enforced ban on non-essential water use

Nisku Bulk Water Station temporary closure

In May, Leduc County will begin work on a major upgrade at the Nisku bulk water station, which is located at 1402 7 Street in Nisku. The upgrade will include a new station, heated concrete pads, lighting and drains. To ensure the safety of our customers and to complete construction on time, the station will be closed during construction. The closure will begin on Monday, May 6. The station is scheduled to reopen in August.

During the closure, there will be two alternative locations in Nisku for haulers to receive water. There is also a bulk water station in New Sarepta that customers can utilize as well. All three stations will require customers to connect to a two or three-inch male cam lock with their hose. There are no overhead fill options at these stations.

Once complete, the upgraded station will not have overhead fill options. Instead, it will have a two-inch and three-inch male cam lock connection approximately four feet above the ground. Leduc County will no longer be providing overhead fill options at our bulk water fill stations due to customer safety concerns (such as fall hazards from vehicles). It is also important to protect potable water quality for users. Overhead systems have a higher risk of cross contamination due to submerged overhead hose in tanks.

Leduc County appreciates your patience as we upgrade the Nisku Bulk Water Station during the summer of 2019. We anticipate the construction to be complete in August of 2019.

Locations of alternative Leduc County bulk water stations:

  • East end of 37 Avenue east of Spine Road, Nisku: two-inch and three-inch cam lock connections; no overhead. (View map)
  • East end of 9 Avenue east of 9 Street, Nisku: two-inch and three-inch cam lock connections; credit card terminal. (Available starting May 7) (View map)
  • 4991 Centre Avenue, New Sarepta: two-inch cam lock connection; lower flow rate than the Nisku stations; credit card terminal.

Note: the 9 Avenue location will be available starting May 7. Haulers can use the station located on 37 Avenue or in New Sarepta on May 6.

For more information and updates during the construction period, please visit leduc-county.com. Alternatively, you may contact the Public Works and Engineering department at 780-979-6185. Thank you for your patience during this upgrade.

Contact

Phone: 780-979-6185
After-hours road/water emergencies: 780-955-7226
Fax: 780-955-7814
Email: PWE@leduc-county.com

Submit a locate request

This form is to be completed for all water and sewer locate requests within Leduc County. Once you have submitted the form, you will receive an email confirmation and will be contacted if further information is required.

A locate request is not considered processed until you have received an email from Leduc County containing a ticket number.

You are not clear to excavate until all utilities have been located. It is the excavator’s responsibility to make sure there is no damage to the located utilities during excavation, and submitting a request with Leduc County does not remove that responsibility.

Please note: a minimum of two full working days notice is required in order for facilities to be located.

Applicant information

Site information

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Privacy disclaimer

If you choose to provide personal information to Leduc County via email or an online form, the information will be used to provide you with the requested information or service.

All personal information is managed according to the Alberta Freedom of Information and Protection of Privacy (FOIP) Act. For more information, contact Leduc County's FOIP coordinator at 780-770-9251 or rec-request@leduc-county.com.