Property owners must submit a utility services account application to Leduc County at least five business days prior to the move-in date in order to set up a utility services account.
Note: As per Bylaw 35-18 and Bylaw 31-14, the utility account must remain under the property owner's name, even if the property is rented. The owner is responsible for utility bills; non-payment of the utility bills will result in transfer of outstanding balances to the property owner's tax account. Utility bill notices and other correspondence relating to the utility account is sent to the address on the application; no copy is issued to the property owner's tax roll mailing address, unless that address appears on the application.
Leduc County is unable to put a utility account on hold for any period of time. If a property owner will be away from home for an extended period of time, they are encouraged to shut off the water inside the home at the main valve to prevent water from flowing through the metre. If requested in writing, water can be turned off at the curb for a fee, with an additional fee to be charged to reconnect.
Commercial/industrial property owners must also submit a source control discharge application if wastewater discharge from the facility is of an industrial or commercial-industrial nature.
Note: If the applicant is developing a property and needs to set up a utility services account and connect to the main municipal water and sewer lines, the developer must follow the above steps and submit the forms in-person to the Leduc County Planning and Development department during regular business hours.
Connecting to municipal water/sewer
A municipal water/sewer servicing and inspection permit is required to connect to municipal water, sewer and/or storm utility services.
Invoicing and payment
Water and sewer fees are calculated based on the consumption of water, with the rates detailed in Leduc County's Fees and Charges bylaw. Property owners are encouraged to conduct periodic reviews of water lines and appliances to ensure they are functioning appropriately and not consuming excess water.
Utility services are invoiced on a bi-monthly basis. The penalty rate for late payment of utilities is 2.6 per cent bi-monthly and is applied to any amount outstanding 30 days after the invoice date.
Utility invoices are automatically sent via mail. Customers are encouraged to sign up for electronic invoices and, in addition, will gain access to a digital archive of past invoices. Click here to access the form to receive utility invoices via email
Leduc County accepts payment in-person with cash, cheque (payable to Leduc County) or debit at Leduc County Centre during regular business hours; credit cards are not accepted. After-hours payments can be deposited in the envelope depository at the north entrance of Leduc County Centre. Cheques can also be mailed to Leduc County.
Online payments can be set up through online banking, with "Leduc County Utilities" selected as the payee. You will need to enter your utility account number (do not enter the decimal). If your bank requires more digits than your account number, enter zeros at the beginning on your account number.