Results of citizen satisfaction survey now available
Results are in from our first-ever citizen satisfaction survey. This survey was open from Feb. 26 to April 11, and saw input from 882 residential property owners.
This survey was an opportunity for residential citizens to provide input on the services they receive, the programs we offer, and their priorities.
"We thank all citizens who participated in this survey. The input we received tells us the programs and services our citizens are satisfied with, as well as where we have work to do. We remain committed to delivering high-quality municipal services at the best value for our citizens, and this input will inform our efforts and priorities."
Duane Coleman, County Manager
All input received was compiled in our what we heard report. This input helps identify areas of success and gaps in our programming and services, and will help us deliver the services our citizens need and want.
What we heard
The survey gathered feedback on a variety of topics, including quality of life, satisfaction with services and taxation, contact with employees and/or councillors, communication from Leduc County, and feedback on our website and public participation. Below are some of the findings:
- 88% of respondents report having a high quality of life
- 76% recommend living in Leduc County
- 58% are satisfied or very satisfied with services; 17% are dissatisfied or very dissatisfied
- 39% believe they get good or very good value for their tax dollars; 28% believe they get poor or very poor value
- 67% feel we communicate with them frequently enough