Water and sewer services

Online payment

You can set up online payments through online banking, or visiting your financial institution directly. If setting up online payments through your bank's online banking platform, follow the steps to set "Leduc County - Utilities" as a new payee. You will need to enter your utility account number (located on your water bill) to complete the set up. Your utility account number includes a decimal; omit the decimal and enter just the numbers to ensure your payments are applied to the correct account. If your bank requires you to enter more digits than your account number, enter zeros at the beginning of your account number.

Direct withdrawals

Utility customers can now register for direct withdrawals.

Register for direct withdrawals

In-person

You can pay your utility bill in person by cash, cheque or debit from Monday to Friday between 8:30 a.m. and 4:30 p.m. at:

Leduc County Centre

101-1101 5 St.

Nisku, AB T9E 2X3

All cheques must be payable to Leduc County.

After-hours payment (cheques only)

After business hours, payments can be deposited in the mail slot at the north entrance of County Centre.

Telephone banking

You can set up payments through your financial institution's telephone banking system.

Mail

Mail your water utility payment by cheque to the following address:

Leduc County Centre

101, 1101 5 St.

Nisku, AB T9E 2X3

Please make all cheques payable to Leduc County. Do not mail cash.

Rental properties

Utility accounts must remain in the name of the property owner even if you rent the property. The property owner is responsible for all utility payments. If a utility bill isn't paid, all outstanding fees will be placed on the property tax bill of the property owner.

Please note

The property owner is required to sign the utility account application. There is a one-time $50 administrative fee for tenants as per our Utility Fees and Charges bylaw.

Extended vacation or absence

In Leduc County, we can't put a utility account on hold for an extended time. If your property is going to be vacant for an extended period of time, we encourage you to shut off your water inside the home at the main valve. This will prevent water from flowing through the meter.

If you write a letter requesting the water is turned off at the curb, we can accommodate this request for residential properties only. You will be charged an additional service fee and will need to pay a fee to reconnect to the water and sewer utility. Please note, even if you turn your water off, you are still responsible for paying the fixed monthly utility charge.

2023 water rates

Review the 2023 water rates for Leduc County.

2023 wastewater rates

Review the 2023 wastewater rates for Leduc County.

Water service lines are the portion of pipe that connects your home plumbing to the water main in the street. Both Leduc County and the property owner have responsibility for water service line. Shared ownership/responsibility is a common split for most cities and municipalities.

• Leduc County’s portion of the service line runs from the water main to the homeowner’s property line (where the service valve is located).

• The homeowner’s portion of the service line runs from the property line to the home. According to the Municipal Government Act, the homeowner is responsible for the water service connection on the private property and the plumbing inside of the home.

Homes built prior to 1960 commonly used lead water service lines. If you are unsure if the homeowner portion of your water service line is lead, you can check by following these steps:

1. Locate the water shutoff valve or water meter in your home.

2. Check the colour of the pipe coming out of the ground and into the meter. If you have a metallic pipe, you may have to lightly sand the surface with a piece of sandpaper to expose the metal. If the pipe is:

• • Copper (the colour of a Canadian penny); it is likely copper.

  • Bluish green or black; it's likely plastic.

  • Dark grey; it's likely galvanized iron or lead.

If you think the pipe may be lead, try gently etching into the pipe. Lead is a relatively soft metal and scratches easily. DO NOT attempt to etch the pipe if you think it is plastic. If you are still unsure, call a plumber to verify the material.

EPCOR is the regional water supplier to the greater Edmonton area. They have a plan to minimize the risk of lead exposure, which is slated to begin in 2022. EPCOR will add a lead inhibitor (orthophosphate) to drinking water to create a protective coating inside of pipes and plumbing that prevents lead from leaching into drinking water. These types of lead inhibitor programs have been shown to be an effective measure in reducing lead.

• Data will be collected from everyone who volunteers to be part of the lead sampling program and is chosen as a sampling site. We will collect water samples throughout our water distribution area, and the results from the program will be used to form the next steps in our lead mitigation plan.

• If water samples indicate lead levels over the maximum allowable limit, the homeowner will be contacted and their test results will be shared with them. If lead levels are below the maximum allowable limit, test results will not be shared. We will not share water test results publicly.

After the sampling portion of our lead management plan is complete, we will publish an annual report with the results. Monthly and annual water quality reports on drinking water produced at the Edmonton water treatment plan are available on EPCOR’s website.

We are looking for resident volunteers who receive water from our water distribution system. If you receive water from our distribution system and would like to volunteer to have your tap water tested, please contact Leduc County Utilities at 780-770-9040.

How can I avoid exposure to lead?

If you suspect your service line is lead and/or your plumbing fixtures may contain lead, the following can be done to mitigate drinking water lead exposure:

• Do not use water from your hot taps for drinking, eating, cooking or baking.

  • Only consume water from your cold taps, then heat it up if necessary.

• Run your cold water tap for at least three minutes,or until cold, anytime you haven’t used the water for six or more hours, if you will be drinking or cooking with it.

  • This flushing time can be reduced if combined with other water uses, such as flushing toilets, showering or running household appliances like the dishwasher or washing machine.

• If you’re using a water filter system, follow the manufacturer’s guidelines.

  • Properly condition new filters before their first use, and replace used filter cartridges as required.

• Take note of construction in your area.

  • Following these general water quality tips is particularly important if construction is occurring near your property, as ground disturbance has the potential to disturb the service line and temporarily increase lead levels in your tap water.

Water safety tips

1. Install a water filter.
   • If you purchase a water filter from a home improvement store, make sure the filter you choose is NSF-53 certified for lead reduction.
   • Water filtration options include:
     • filtered water pitcher
     • tap-mounted water filtration unit
     • refrigerator water-dispenser unit
     • under-the-counter water filtration unit
2. Replace in-home plumbing fixtures
   • If you have plumbing fixtures that contain lead or leaded-brass, consider replacing them with lead-free fixtures.
3. Replace your lead service line (see above information under "How do I test for lead pipes in my home?")

• • Replacing your lead service line will reduce lead in your drinking water. It will also improve water quality throughout your entire home, in comparison to point-of-use filters that only remove lead at the tap where they have been installed.

Where can I get more information?

For more information on Leduc County's lead monitoring initiative, contact Leduc County Utilities at 780-770-9040.

EPCOR Health Canada

Measure A

• Leduc County implements a ban on water use for non-essential municipal operations
• Public is asked to voluntarily restrict non-essential water use

Measure B

• Leduc County implements a ban on water use for non-essential municipal operations
• Public is required to restrict non-essential water use

Measure C

• Leduc County implements a ban on water use for non-essential municipal operations
• Public faces a mandatory enforced ban on non-essential water use